Our Location
304 North Cardinal St.
Dorchester Center, MA 02124
Refund and Returns Policy
Effective Date: February 02, 2026
Company Name: Nav Fashions LLC
Website: https://navfashions.xyz
Email: hello@navfashions.xyz
Phone: +1 (678) 584-9524
Address: 2769 Village Park Bend, Duluth, GA 30096, USA
At Nav Fashions LLC, we want you to feel confident when shopping our men’s and women’s clothing collections. If something does not work out with your purchase, please review the following Refund & Return Policy for eligibility requirements and instructions.
1. Return Eligibility
Eligible merchandise may be requested for return within 7–14 days of delivery, depending on the circumstances and applicable product conditions.
To qualify for a standard return, an item should generally be:
- Unworn and unused
- Unwashed
- In its original condition
- Returned with original tags attached where applicable
- Returned with original packaging where reasonably applicable
- Free from stains, odors, damage, or other signs of wear
- Accompanied by sufficient order or purchase information
We may also accept return requests for merchandise that arrives damaged, defective, or materially different from what was ordered.
Returned merchandise may be inspected before a refund is approved.
2. Non-Returnable Items
Unless otherwise required by applicable law, certain items may not qualify for a discretionary return or refund, including:
- Worn, washed, or used merchandise
- Items damaged through misuse or improper care after delivery
- Products missing important original tags or components
- Items marked Final Sale
- Certain clearance merchandise identified as non-returnable
- Gift cards
- Personalized or customized merchandise where applicable
- Promotional items that were provided without a separate purchase price
- Products specifically identified as non-returnable on the applicable product page
Please review any product-specific restrictions before completing your purchase.
3. How to Start a Return
Before sending merchandise back, contact us at:
Please include:
- Your name
- Order number
- Item or items you wish to return
- Reason for the return
- Clear photographs where relevant, particularly for damaged, defective, or incorrect products
If the return is eligible, we will provide applicable return instructions.
Please do not automatically send merchandise to the Nav Fashions LLC business address listed on our website. Contact us first for authorized return instructions.
4. Refund Process
Once an authorized return is received, the merchandise may be inspected before a refund decision is made.
If approved:
- The refund will generally be issued to the original payment method
- You will be notified when the refund has been processed
- Refund processing may take approximately 5–10 business days
After we issue a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
If returned merchandise does not meet the applicable return conditions, the refund may be declined.
Original shipping charges are generally non-refundable for discretionary returns unless the return resulted from our error or another requirement applies.
5. Exchanges
Exchanges may be available for:
- Damaged merchandise
- Defective merchandise
- Incorrect items
- Different sizes or colors, where inventory is available
Exchange availability cannot be guaranteed.
If the requested replacement is unavailable, we may offer another available resolution, such as a refund for an eligible return.
For size or color changes, placing a new order and returning the original eligible item may sometimes provide a faster option.
6. Return Shipping
For standard discretionary returns, customers may be responsible for applicable return shipping costs.
When a return is necessary because we sent an incorrect item or because merchandise is confirmed to have arrived damaged or defective, different return-shipping arrangements may apply.
We recommend using a trackable shipping method and keeping your shipping receipt or tracking number until the return process is complete.
Nav Fashions cannot confirm receipt of returned merchandise until it reaches the authorized return destination.
7. Order Cancellation
If you need to cancel an order, please contact us within 12 hours of placing it.
We will make reasonable efforts to process eligible cancellation requests; however, cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipment.
If an order has already shipped, you may need to wait for delivery and then request an eligible return under this policy.
If Nav Fashions cancels an order after payment has already been collected, the applicable amount will be refunded.
8. Damaged, Defective, or Incorrect Orders
If you receive merchandise that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Email hello@navfashions.xyz and include:
- Your order number
- A description of the issue
- Clear photographs of the affected product
- Photographs of the packaging where helpful
Please retain the product and packaging while we review the issue.
After review, an appropriate resolution may include a replacement, refund, return authorization, or another available remedy depending on the circumstances.
9. Late or Missing Refunds
If you have received confirmation that a refund was issued but it has not yet appeared:
- Review your bank account or card statement
- Contact your bank or payment provider regarding processing times
- Allow any additional processing period required by your financial institution
If you still need assistance, email hello@navfashions.xyz with your order number.
10. Contact Us
For questions about returns, refunds, exchanges, cancellations, or an existing order, please contact:
Nav Fashions LLC
📍 2769 Village Park Bend
Duluth, GA 30096
USA
📧 hello@navfashions.xyz
📞 +1 (678) 584-9524
🌐 https://navfashions.xyz